Direct communication with the government.. "Your Voice" platform will soon be serving citizens.

As part of its rapid steps towards digital transformation and enhancing e-governance, the Ministry of Communications and Information Technology discussed in an extensive meeting with "Automata Four," a software company, the trial launch process of the "Your Voice" platform. This new digital platform is dedicated to receiving complaints from citizens regarding the services of the ministry, its affiliated companies, and entities, including Syriatel and MTN.

The meeting, held at the ministry's headquarters yesterday, Tuesday, May 27, 2025, brought together the technology management team, representatives of ministry-affiliated entities, and the developing company. It focused on discussing the main challenges related to the platform's operation, complaint handling mechanisms, as well as the requirements for a successful application launch in terms of technical and operational infrastructure.

The "Your Voice" platform is designed to be a mobile application that allows citizens to submit complaints of various types, whether technical, administrative, or financial, to be handled by a specialized complaints directorate. They will analyze and forward them to the relevant authorities for processing within specified timeframes, based on agreed-upon standards during the meeting.

Each participating entity presented a detailed overview of its internal complaint reception systems and how they will be integrated with the "Your Voice" platform, ensuring access to an integrated and effective service that contributes to improving organizational performance and enhancing user experience.

Tamer Tamer, the technology management director at the ministry, explained that the ministry has a trained team to handle complaints from the moment they are submitted until they are resolved. He noted that the platform will allow citizens to track and monitor the progress of their complaints transparently, making it a real tool to convey citizens' voices and expedite problem resolution.

Tamer emphasized that this platform is part of the ministry's plan to transition towards e-government, enabling citizens to effectively provide feedback and complaints, enhancing their trust in the digital services offered. This aligns with the ministry's efforts to build a smart administration based on transparency, efficiency, and rapid response.

The trial launch of the platform is expected soon, representing a qualitative development in the structure of digital government services, opening the door for direct and effective communication between citizens and the state through advanced technological tools that meet the needs of the era.