Syrian Interior Ministry opens the first office to receive citizens' complaints and emphasizes speedy processing.

The Syrian Ministry of Interior has announced the opening of the first specialized department to receive citizens' complaints in the Marjeh neighborhood in Damascus, adjacent to the old ministry building, as part of its efforts to enhance transparency, accountability, and build trust between citizens and security institutions.

According to a statement by Brigadier Ahmed Mohammad Lutf, Assistant Minister of Interior for Police Affairs to "SANA" agency, this step is part of a comprehensive plan to establish four similar departments in the provinces of Aleppo, Latakia, Homs, and Deir ez-Zor. Lutf added: "The department receives complaints related to any violations by security and police personnel, and immediately refers them to the relevant departments for follow-up and proper handling."

Lutf emphasized that the department operates around the clock, providing fast and effective monitoring mechanisms, ensuring responses within a specified timeframe. He also noted that the ministry continues to implement its new organizational plan aimed at enhancing the rule of law, internal oversight, and institutional discipline.

On his part, Hassan Ahmad Abdul Karim, Director of Public Relations at the ministry and supervisor of the department, explained that the work mechanism includes registering complaints, documenting them electronically, and then forwarding them to the relevant authorities through the minister's office. He added: "Some cases are directly referred to the relevant departments for expedited processing."

The ministry's spokesperson, Nour al-Din al-Baba, stressed that the establishment of these departments aims to protect citizens' rights and address grievances within the security institution, urging citizens to submit their complaints with confidence. Al-Baba said: "All cases will be dealt with seriously, in accordance with the applicable regulations and laws."

He pointed out that each complaint receives a specific number for easy tracking, explaining that the ministry is working on developing a smart electronic application that allows for easy submission and monitoring of complaints, with the possibility of submitting them anonymously to ensure privacy and effectiveness in handling.